Returns

When returning items to us, please ensure they are well packaged in their original packaging (carton box, shoe box, shoe bag etc.) and with the protective sole foil. Returns are accepted for all unworn shoes within 14 days of purchase. Original shipping costs are non-refundable. Returning costs have to be covered by you. We cannot guarantee full refund in case of damaged returns. Please fill out the form on the right and you’ll get the delivery address of our warehouse.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that it may take a few days for the payment provider to process the refund.

Exchanges

Unfortunately it´s not possible to exchange items, but you can always place a new order to get your desired item.

Finale Sale

We are unable to process returns, exchanges for any sale items.

Damages

Our shoes are handmade. Any incidental tonal variations, marks or veins are natural features,
and should not be considered as imperfections. If you are unfortunately received a damaged product,
please send us an email at returns@amaata-official.com with your order number and a short description of the issue. Please also include photos so we may better assist you before starting a return.

Return Form